FlipFlop cube logo
FLIPFLOP
🛡️ Trust & Protection 🛡️Buy with confidence! Free UK delivery, 28-day returns, 12-month flipflop warranty and insured shipping. We've got you covered!
🖥️ Three Ways to Buy 🖥️Your PC. Your rules! Choose Ready-to-Go, Curated-for-You or Built-by-You. Your perfect machine starts here!
⚡ Delivery Flexibility ⚡Need speed or want savings? Fast Track, Standard or Flexible delivery. You choose the pace, we'll handle the rest!
🎨 Personalisation & 3D Builder 🎨Don't just buy a PC. Make it yours! Customise every detail and see your dream machine come alive in our 3D builder!
💳 Flexible Payments 💳Big performance. Smaller payments! Spread the cost or pay later with eligible checkout options.
🔍 Transparency & Value 🔍No mystery parts. No nasty surprises! Know exactly what's inside, what it costs and why it's worth every penny!
❤️ After-Sales Support ❤️Our commitment doesn't end at checkout! Real support, a 12-month warranty and help long after the unboxing!
🔥 Buy Today & Save 50% 🔥Save 50% when you buy today!

Warranty & Support

Last reviewed: 14 October 2026

Every FlipFlop machine includes a 12-month FlipFlop warranty covering faults in our assembly and the parts supplied as part of your build, alongside your statutory rights. Your personalised Warranty Pack records the exact components, serial numbers, test results, and how to contact us. The warranty does not reduce your statutory consumer rights.

Your consumer rights

Your UK statutory consumer rights apply to every FlipFlop purchase. If a machine is faulty, damaged on arrival, or not as described, contact us promptly so we can diagnose the problem and arrange the appropriate repair, replacement, price reduction, or refund. These rights are not reduced by any manufacturer warranty or additional support we provide.

Returns

For an online purchase, notify us within 14 days of delivery if you wish to cancel, then return the machine within the following 14 days. For a change of mind, you pay the reasonable return postage and must package the PC securely. If it is faulty, damaged, or not as described, FlipFlop pays the reasonable return cost. Any deduction for unnecessary handling is assessed fairly and does not affect your rights where goods are faulty.

For qualifying faulty goods, UK consumer law normally gives a short-term right to reject within 30 days. After that, repair or replacement is generally the first remedy; a price reduction or final rejection can apply where the legal conditions are met. In the first six months a fault is generally presumed to have been present on delivery unless we establish the relevant exception. Rights can continue beyond the commercial warranty; claim time limits are not a promise that every component will last that long.

What is covered

Each build's Warranty Pack records its exact components, serial numbers, test results, applicable support terms, and any transferable manufacturer warranty. We do not describe a manufacturer warranty as transferable unless we have evidence that it is. Accidental damage, unauthorised modifications, and faults caused by misuse are not treated as manufacturing faults.

The 12-month complete-PC warranty starts on recorded delivery. An upgrade, modification or third-party repair does not automatically remove cover for an unrelated fault; exclusions apply only where relevant and lawful. Disclosed refurbished/used condition does not remove statutory rights. Upgrade services cover the supplied parts and FlipFlop workmanship on the terms agreed for that service, rather than newly warranting every retained part.

Getting support

Email mac@theflipflop.shop with your order/build reference, the fault, when it began, error messages, and photographs or video where useful. Do not dismantle or send the PC until we provide safe packing and return instructions. Every build's portal is intended to retain its specification, test evidence and Warranty Pack. Our contact address and telephone number are in Business details.