Delivery & Returns
Desktop PCs are fragile, high-value machines. We therefore dispatch only with end-to-end tracking, a delivery signature, and transit protection confirmed for the machine's declared value and packaging. The courier shown at checkout or dispatch may vary because eligibility depends on the final destination, parcel dimensions, and current carrier terms.
| Build type | Handling before dispatch | Delivery estimate |
|---|---|---|
| Ready-to-Ship | 1 working day | Usually 1–2 working days after dispatch |
| Curated Build | Shown before ordering | Usually 1–2 working days after dispatch |
| Custom Build | Confirmed with your build slot | Usually 1–2 working days after dispatch |
Packaging and handover
We record component serial numbers and photograph the tested machine, internal packing, sealed carton, and shipping label before collection. Please inspect the carton when it arrives. If it looks crushed, pierced, wet, or opened, photograph it before opening and tell the driver that you are accepting it as damaged. Keep every piece of packaging while we investigate.
If your PC arrives damaged
Contact FlipFlop immediately with photographs of the outer carton, seals, internal packing, and machine. Do not discard packaging or attempt a repair before we respond. We will manage the carrier or insurer claim; your statutory rights remain with FlipFlop and are not limited to whatever compensation a carrier offers us.
Change-of-mind and faulty returns
For an online change-of-mind return, notify us within 14 days of delivery and return the PC within the following 14 days; you pay return postage and must package it securely. FlipFlop pays reasonable return costs for goods that are faulty, damaged, or not as described. See the Warranty & Support page for the complete customer-facing summary.